FAQ
Questions, answered
How do I book a taxi?
Fill in the booking form or tap WhatsApp. Your enquiry opens in WhatsApp addressed to us; press Send. We reply to confirm availability and the final fare.
Is my booking confirmed when I send the WhatsApp message?
No. Sending the message is an enquiry. Your booking is confirmed only when Padmavathy Travels replies to confirm the vehicle and the fare.
How is the fare calculated?
One-way trips: billable kilometres × the one-way rate. Round trips: total kilometres for the whole round trip × the round-trip rate. Rates depend on the vehicle — see the Tariff page.
What is included in the rate?
The per-km rate covers the vehicle for the distance travelled. Whether driver bata, tolls, parking, interstate permits, waiting or night charges and taxes apply is shown on the Tariff page — anything marked “Confirmed by operator” is confirmed by our team before your trip.
Why do I not see an instant fare for my route?
We only calculate an estimate when the distance is known. If you know the distance, enter it in the form; otherwise send the enquiry and we will quote. We never guess distances.
Which places do you travel to?
Destinations across Tamil Nadu, major destinations in Kerala, and Bengaluru. You can also enter any custom pickup and destination.
Which vehicle should I choose?
A Sedan (5 seater) suits small groups and an SUV (7 seater) suits families and groups with luggage. The standard Toyota Innova is a practical people-carrier for long trips, and the Toyota Innova Crysta is our most premium choice. We confirm seating for your group when we reply.
Do you arrange temple and pilgrimage trips?
Yes. Tell us the temples and timings you prefer and we will plan the trip and confirm the fare.
Can I book in Tamil?
Yes. The whole website and the WhatsApp booking message are available in Tamil and English.
How do I cancel or change a booking?
Message or call us as early as possible with your enquiry reference. See our Cancellation Policy for details.